Exchange & Return

Quick Tip: Start a return, report a problem with your item, and more from My Orders!

What is Wayfair’s general return policy?

We accept returns for most items within 30 days of delivery. The item(s) must be in its original, undamaged condition. If the packaging is too damaged, use a similar-sized box or one no longer than 108 inches. If the item was delivered disassembled, it should be returned disassembled. If packaging was removed as part of the delivery process, no packaging will be needed.

What is Wayfair’s mattress return policy?

Every mattress comes with a 100-night free trial. If you don't love your new mattress within the first 100 nights, you can arrange a return for free to store credit, or to your original payment method for a fee ranging from $49-$99. This excludes Mattress Toppers, Crib Mattresses, Air Mattresses, and Open Box Mattresses. Some payment methods (e.g. financing payment options) might not be eligible for store credit refunds - if Store Credit does not appear as an option when setting up the return, this is likely due to your original payment method.

How do exchanges work?

We don't offer direct exchanges of items but you can certainly return an item for store credit, and then place a new order for the item you want. We initiate a refund once the item has been received and checked at our warehouse. For store credit, this takes 24 hours from initiation, and 3-5 business days for refunds to the original payment method. You can either order your new item before returning the old one or wait until your refund has been received to place the new order.

Where applicable, your return ship fee will be automatically deducted from the refund amount.

Retailers selling mattresses in CT, RI, or CA must collect a state-mandated Mattress Recycling Fee from customers. The fee is based on your shipping address or postal code and can range from $10-$25. It applies to all mattress purchases in these states, regardless of whether you are recycling an old mattress. The fee is non-refundable, as mandated by state law, and is not subject to sales tax.

What is Wayfair’s large appliance return policy?

You can return a large appliance within 48 hours of delivery as long as it has not been installed and is returned in the original packaging. In some cases, you might have to pay the manufacturer's restocking fee.

Please take the following steps before installing the appliance:

1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the appliance.

If you receive the wrong item or it arrives damaged, don't accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.

What is Wayfair’s extended return policy for holiday purchases?

For all items purchased between November 1 and December 31 (except Appliances as described above), the deadline to return them is extended until January 31.

Which items can’t be returned?

There are several items that can't be returned:

Open Box items

Clearance items

Gift cards

Made-to-order or personalized items

Items bundled at discounted rates (unless the entire bundle is returned)

Items marked as "Non-Returnable" on the sale page

Live plants

Swatches

Certain Dangerous Goods items including flammable liquids, matches, compressed gas, propane tanks, lighters or damaged lithium batteries.

How do I return an item if I change my mind?

1 - Visit the My Orders section of My Account.

2 - Identify and select the return option for the item you wish to return.

3 - Complete the online form, including selecting the desired return and refund method.

After setting up the return, you will receive return instructions via email.

• If you have selected "Drop-off" as your return method, please drop it off at the nearest location of your selected carrier. For FedEx, check drop-off locations here.

• If you have selected "FedEx Drop Off - QR Code" as your return method, please drop it off at one of the specific FedEx locations which accepts QR returns.

• If you have selected "Pick-up" as your return method, our partner carrier will come to pick up the item at your mentioned address. You should expect further communications regarding the scheduling of your pickup and a reminder email the day before the collection.

You may receive a special offer to accept a discount to keep the item instead of going through the hassle of returning it. This is a special offer just for you and the amount cannot be changed. If you do not wish to accept the discount, you can decline and proceed with setting up a return.

Note: Wayfair does not accept returns at its Warehouses.

Will I have to pay for return shipping fees?

In order for Wayfair to provide free delivery and low prices, we do expect our customers to pay for the return shipping of the item back to us. This will be deducted from your refund. The return shipping costs can vary depending on the location of the return, size and weight of the item, and selected return method.

Delivery shipping fees or service charges collected on the order will not be refunded.

If an order is returned because you refused delivery, the appropriate return costs will be charged and deducted from your refund.

I have set up a return for an item but I've received the wrong number of labels. What do I do now?

If you've received too many labels, you don't need to do anything. Just use the label(s) that you need. If you've received too few labels for your return, please get in touch with us and we'll fix this for you.

When will I receive my refund?

If your item is being returned, we'll initiate your refund when we receive your item(s) at our Return Center. When a refund has been initiated, it takes on average 3-5 business days, though in some cases it may take up to 2 weeks.

For more details regarding refunds and the timing of refunds, please review our refund FAQs.

What if my item arrives damaged or missing parts?

Please see Damaged Items or Missing Parts.

What if I receive the wrong item?

Please see Received the Wrong Item.

Can I cancel my return if I change my mind?

Yes, you can request to cancel your return through My Account. However, please note that a return carrier may show up to pick up the item. If the carrier shows up, please advise them that you have canceled the return.

What can I expect once I've set up a return?

Below you will find detailed information on the different return options that are available to you depending on the type of item you've ordered.

FedEx Label Drop-Off

For this option, you will need to use original boxes if possible, or a box of similar size. You will need to remove any old labels, print off the new label and attach it to the package. Bring your package to a FedEx drop-off location.

Packages weighing 55lbs or more must be taken to a FedEx office.

FedEx QR Code Drop-Off

For this option, you will need to use original boxes if possible, or a box of similar size. You will need to remove any old labels, print off the new label and attach it to the package. Bring your package to a FedEx drop-off location that facilitates QR code returns. You can search for one of these specific locations here.

FedEx Pickup

You will need to use original boxes where possible, or a box of similar size. Remove any old labels, then print and attach the new label. A prepaid return label will have been sent to your email. Simply print this label and securely affix it to the box. FedEx will collect the package(s) from outside the front door of your home or apartment. You do not need to be home at the time of the collection.

Large Parcel - Outside Your Front Door Pickup

You will receive a reminder email on the day before your collection date. Please use the original boxes, or boxes of similar size. Remove any old labels. If the packaging was removed as part of the delivery process, no packaging will be needed. You do not have to be home for the pickup. A Wayfair carrier will collect the package(s) from outside the front door of your home, or the main door/mailroom of your building.

Large Parcel - Inside Your Doorway Pickup

You will receive a reminder email on the day before your pickup date. Please use the original boxes, or boxes of similar size. Remove any old labels. If the packaging was removed as part of the delivery process, no packaging will be needed. A Wayfair carrier will collect the package(s) from the entrance of your home. You can expect a call from the driver 30 minutes before the scheduled time.

Large Parcel - Backyard Area of Choice Pickup

You will receive a reminder email on the day before your pickup date. Please use the original boxes, or boxes of similar size. Remove any old labels. If the packaging was removed as part of the delivery process, no packaging will be needed. Please ensure the path to the pickup is safe and free of hazards. If the driver deems the path unsafe, they will not be able to complete the pickup. Please disassemble your item before the pickup attempt. A Wayfair carrier will collect the package(s) from your backyard. You can expect a call from the driver 30 minutes before the scheduled time.

Large Parcel - Room of Choice Pickup

You will receive a reminder email on the day before your pickup date. Please use the original boxes, or boxes of similar size. Remove any old labels. If the packaging was removed as part of the delivery process, no packaging will be needed. A Wayfair carrier will collect the package(s) from the room of your choice. You can expect a call from the driver 30 minutes before the scheduled time.

Large Parcel White Glove Pickup

You will receive a reminder email on the day before your pickup date. The carrier will collect the package(s) from your room of choice. They will disassemble the item and repackage it for you. On the day of the collection, you can expect a call from the driver 30 minutes before the scheduled time.

Check out the below table for a handy overview of what each return option involves.