Return Policy

If you are not 100% satisfied with the items you received, we can easily arrange an exchange or a refund for you within 30 calendar days of receipt. Please keep the item(s) you want to return or exchange in its new condition. Most returns can be processed within 2-7 business days after we receive your package. 

Please consult the customer service by opening a dispute (You need to login in before opening a dispute): 

Indicating the order number, item(s) you want to return and the reason. Our customer service will provide some instructions about returns and exchanges of the item(s) within 24(workdays)/48(weekends) hours. 

See below for additional information regarding our returns and exchanges policy.

 

Fill in the Return and Exchange Card

The return and exchange card will be found in your package. It will make your request handled efficiently. So please fill in it with clear writing and send the card back with the package.

 

Policy May Different Because of the Different Categories

Please note, special categories may be subject to a return policy, that may differ from our standard return policy above.

Swimwear, Intimates, Sexy lingerie,Jewelry & beauty Can't be returned or exchanged.

 

Full and Partial Refunds

1.Full Refunds

We offer full refund on any items that are found to be faulty or damaged due to our fault.Damage caused because of the fault of the third party or customer's own fault cannot apply for refund.

All returned items must be in brand-new condition, unused and with original tags and packaging.

2.Partial Refunds:

We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.

If the item(s) is considered damaged, defiled, deformed, spilled perfume after receipt, or you return the item(s) without notify us, you can only get partial refunds.

 

3.Shipping Costs:

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

 

In order to make your return more convenient, we have different warehouses for receiving your package.

Please do not send your package back to the address on your package. That is not an effective return address and will cause your package to be lost. And you are responsible for the loss due to the wrong address. So please contact the customer service and they will spare no effort to help.

 

If you have any questions for the returns and exchanges and shipping cost, please feel free to contact our customer service:

service@coochic.com